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Thursday, 23 May 2019
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- >Customs FAQ
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31401
What is a customs inspection ?
Customs have the right by law to inspect any shipment. This ranges from a… Read More...28407Quarantine Inspection - what is this ?
Some countries have strict quarantine regulations and will inspect items to… Read More...29077Customs Duties & Excises - what are these ?
Most countries allow personal effects to be imported "duty free" but there are… Read More...17921What happens if the packing list doesn't match ?
If the number of items on the packing list is different to the number of items… Read More...52457What is AMS, ISF ? and what does it mean ?
AMS = Advanced Manifest System (Shipping carriers must report their cargo to… Read More...38458What is the difference between "Commercial" and "Personal Effects" customs clearances ?
Exports (from Japan) Personal effects and household goods clearances: Duty and… Read More...30156What is a Power of Attorney ? Is it needed ?
A power of attorney ("Ininjyo" in Japanese) gives a 3rd party the authority to… Read More...28893Can I clear Customs at my destination by myself?
Depending on country, and if sending a consolidated (CFS Container Freight… Read More...27595What Problems Will I face at Customs ?
Each country's customs regulations are different however provided prohibited… Read More... - >Payments FAQ
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31654
How and when do I pay my invoice ?
Bank transfer to Moving Japan's bank account is the normal payment method.… Read More...30565Can I pay by credit card ?
Yes, using paypal, invoices can be paid using most major credit cards. A 4.2 %… Read More... - >Trucking FAQ
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25778
Who loads the truck at my house?
Prices provided by Moving Japan include the truck and one driver. You are… Read More...27104Can I deliver my own shipment to your warehouse or should I use your service?
You may personally deliver your cargo to our warehouse or send it by courier… Read More...32396What time is an AM pickup ?/Dropoff ?
Depending on location AM pickups & dropoffs are normally 10:30 AM ~ 15:00,… Read More...28209Can I give my packing list to the driver?
No, the driver goes directly to the warehouse so do not give packing list or… Read More...27835What type of trucks does MovingJapan.com have?
Moving Japan employs anything from a 1/4 truck up to a full size truck. All… Read More... - >Storage FAQ
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29793
If I make a mistake with my packing - can I go into the bonded warehouse to fix ?
Unfortunately No. Bonded warehouses are storage facilities and by law are… Read More...29184What type of storage facilities does Moving Japan have?
All storage is dry and covered. Our warehouses are intended for short term… Read More...27446Your Holiday & Temporary Storage
Many customers wish to travel for a few weeks, or even months, prior to… Read More...27796Will the warehouse accept goods that are inadequately packed ?
Fortunately no. They will also not accept packages without a shipping mark, or… Read More... - >Packing FAQ
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25587
Do I have to use Moving Japan's packing service to be insured?
No, you may pack for yourself and we encourage you to do so. Read More...24081Should I pack my drivers licence, Passport in packing boxes ?
Not a good idea. Very difficult to clear customs in Japan without a passport.… Read More...21784Should number of packed items match the Packing List inventory total number of items ?
Yes, Packing list total, and actual number of packed items must match. If they… Read More...27145What is the biggest item I can send ? Is there a weight limit ?
Size limits: For sea shipments, anything that can fit inside a standard 20 feet… Read More...24524Can we pack items inside chest of drawers, cabinets etc or must they be empty?
There are advantages and disadvantages of packing inside furniture items… Read More...27739Does MovingJapan.com sell packing supplies?
Yes, we offer packing supplies as a service, however, you may also purchase the… Read More...23540Can I use boxes with hand holes ?
No, boxes cannot arrive at warehouse with holes, rips or tears. Even if it has… Read More...31980How important is it that the shipping marks on the boxes match the Packing List ?
Very important. In the event the shipment is inspected and contents do not… Read More...25565Triwall casing for Antiques, Artwork, Glassware, Valuable items ?
Triwall Commercial Cases ~ Strong, robust, safe Come in various Sizes For… Read More...27582What is the difference in packing for Air Shipments and Sea Shipments ?
Air shipments are rougher than sea shipments. Therefore stronger packing… Read More...29935Can I send my suit case(s) ?
Yes, provided that: 1. There is a shipping mark. (It is possible to tape a… Read More...34392Can I use wooden tea boxes to ship in ? Plastic cases ?
No, there are severe quarantine restrictions on international shipping using… Read More...33628How do I pack my bike ?
We suggest getting a bicycle box from a cycle shop.. (Or make a new box with… Read More...18549Can Moving Japan move my Piano ?
Yes, utilizing professional Piano specialists, MovingJapan safely moves… Read More...36293Why should I use double ply international shipping boxes ?
Import terminal reports, "4 cartons were broken and 30 cartons dented-seems… Read More...17734Does MovingJapan use hanger boxes for clothes packing?
Many companies use hanger boxes and they are quite popular. MovingJapan… Read More...25587I have a bicycle, TV etc. How do I pack irregular sized items?
We suggest trying to contact the manufacturer for the original box it came in.… Read More...29490Where can I get packing materials?
Tokyu Hands carries a large assortment of packing materials from cardboard… Read More...39642What is a crate ? case ? lift van ? pallet ?
Crate Wooden Cases or Liftvans Pallet with clear film wrapping A liftvan (Or… Read More...27378How much is MovingJapan.com`s Packing Service?
Packing service is priced with the following criteria in mind: Number of… Read More...27063May I use second-hand (used) boxes for packing?
Yes, however, fruit and vegetable boxes are prohibited . (Do "not" use boxes… Read More... - >Insurance FAQ
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27292
What does Insurance cover ?
Marine insurance covers damage and loss in transit from Port warehouse to final… Read More...23853How do I make a claim ?
If damage has occurred, take digital photo's and immediately contact the claim… Read More...26487Do I have to have insurance ?
Yes, we cannot ship without insurance. As well as protecting you in the event… Read More...26952Can I just insure the things I want and leave the other items with no value?
You cannot partially insure your shipment. Shippers often put a nominal value… Read More... - >General FAQ
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31738
How big is a cubic meter ? Small moves
1m3 is about 23 small boxes Small Size: 46cm x 33cm x 29cm (0.044m3 per box)… Read More...32009Can I send alcohol? noodles? dry food? tea?
No, all food & beverage products are strictly prohibited and cannot be… Read More...26809Does MovingJapan.com provide an air cargo service?
Yes, we do. When requesting a rate please advise: Japan address, destination… Read More...27054Can MovingJapan.com ship motor cycles, cars?
Yes! When requesting a rate advise model, year, location in Japan, destination… Read More...26939Who can use MovingJapan.com's moving service?
To use Moving Japan's moving service you must either plan to leave Japan or… Read More...27468Can I ship my friend's personal effects?
As long as he/she has left Japan in the last 3 months, he/she may still ship… Read More...30215How big is a container ? Big moves
20’ Standard Dry Container - Household goods load capacity approx 28m3… Read More...28963I have overstayed my visa. Can I still send my things home by sea?
Yes. No extra documentation is required. Read More... - >Vehicle FAQ
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29092
How do I get a estimate?
Email or fax a copy of the vehicle`s shakensho (Car registration document) ,… Read More...28420Can I pack items in the car ?
Roll On Roll Off Service: No, shipping companies prohibit items to be packed… Read More...18338I have a car as well as personal effects. What do you suggest ?
Normally customers ship cars by specialised car carrier (Roll on Roll Off) and… Read More...31886Do you ship motorcycles ?
Yes, we ship a lot of motor cycles. They must be adequately prepared for… Read More...17169How many cars can I send in a container ?
For commercial shipments it is possible to load 3, 4 sometimes 5 cars into a 40… Read More... - >Freight FAQ
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21932
How does Air Freight differ to sea freight ?
Air freight uses a volumetric weight calculation In accordance with IATA… Read More...35173Can I send Lithium Batteries ?
Lithium batteries may be considered hazardous. Unless there is a MSDS (… Read More...28836How much is a typical move to
We offer rates online. We suggest you (1) Request an E-Brochure (prices… Read More...28312How does MovingJapan.com determine the size of my shipment? Can I tell you the size?
First of all, the shipment size is determined by shipping company warehouse… Read More...
F.A.Q.
Read questions and answers for many of the services that MovingJapan.com offers.
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MovingJapan.com is a division of Vancombe Inc
